Open Source - A method and philosophy for software licensing and distribution designed to encourage use and improvement of software written by volunteers by ensuring that anyone can copy the source code and modify it freely.
Asset - a useful and desirable thing or quality. - Dictionary.com
Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs. Eventum is used by the MySQL AB Technical Support team, and has allowed us to dramatically improve our response times.
